Trade Information

The disclosure required under the Act on Specified Commercial Transactions of Japan is the Japanese page. This English page is a reference translation provided for convenience.

Seller

TR-55 Inc.

Address

Shibuya Mark City West 22F, 1-12-1 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan

Representative

Kazumi Hirooka, Representative Director

Contact

nproc-info@tr-55.com

Business hours

Monday to Friday, 10:00-17:00 Japan Standard Time (excluding public holidays, the year-end and New Year period, and similar closures)

Telephone number

050-1792-2145

Price

Pro plan: $4.40 USD/Month per seat (the total amount including Japanese consumption tax and local consumption tax; the price excluding tax is $4.00 USD/Month). A seat is the billing unit: one seat is required for each user who holds the Admin or Member role. Users with the Guest role do not consume a seat

Costs other than the price of the service

Japanese consumption tax and local consumption tax are included in the price. Internet communication and connection charges required to use the service are borne by the customer

Payment methods

Card payments by credit card, debit card, or prepaid card are accepted

Payment timing

The first charge is made after the 14-day free trial ends (on the 15th day from sign-up), and each subsequent charge is made on the same day of each month. A prorated adjustment arising from a change in the number of seats is not charged at that time; it is added to or offset against the invoice for the next billing cycle. If any unpaid amount remains when you cancel, it is charged at that point

Time of delivery

Nproc becomes available immediately after you sign up

System requirements

The latest version of Google Chrome is recommended. The main features are also available in Safari

Refunds and cancellation

You can cancel by using the cancellation feature within the Nproc service. If you cancel during the free trial, the paid features become unavailable at that point (the team returns to the Free plan). No charge arises during the trial period. Cancellation of a paid plan (the Pro plan) takes effect at the end of the current billing period. After you complete the cancellation, you can continue to use the service until the current billing period ends. We do not provide prorated refunds for the unused portion of a billing period when you cancel at your own convenience. If credit (a prepaid balance) remains after a paid plan has been canceled (after the team has returned to the Free plan), an administrator (Admin) of the team can request a refund of the full amount (partial refunds are not available). The refund is made to the card used for payment (the original payment method). If the refund to the card cannot be completed for a reason such as the card having expired or been canceled, we will notify you within the service, restore the refunded amount as credit, and let you know how it can be applied to future payments or refunded by another method. When credit is refunded, a credit note (a PDF of the refund details) is issued and can be obtained from the refund history within the service. Credit notes are not shown in the Stripe customer portal. Please note that if you repeatedly cancel free trials within a short period, you may be unable to start a new trial for a certain period